The Senior IT Trainer is a dynamic, tech-forward leader responsible for designing and delivering high-impact learning solutions for a global professional services audience. Combining adult learning principles with cutting-edge technology, you will create and lead live and virtual sessions, develop e-learning and other learning content, and champion the adoption of the Firm’s AI tools. Senior IT Trainer serves as a critical bridge between project teams and the firm’s practitioners, advocating for the end user during project development. This role demands a self-starter who can prioritize multiple tasks in a fast paced, high-pressure environment and still deliver on time.
Lead engaging live and virtual training sessions for U.S. and International audiences, including comprehensive new hire onboarding, weekly skills-based classes, and bespoke training tailored to specific departments. Manage all aspects of classroom administration and one-on-one coaching.
Design high-impact e-learning and support materials using tools like Adobe Captivate and Camtasia.
Leverage AI tools (e.g., ChatGPT, Harvey, Copilot) to create learning content and accelerate the development of "just-in-time" resources. Identify other opportunities to use AI to improve team efficiency.
Accelerate user adoption of the Firm’s AI tools. Identify manual, repetitive tasks that can be optimized or automated using AI. Develop talking points on Firm AI tools and when to use each. Create practice exercises for just-in-time learning opportunities.
Partner with project teams from initial kick-off through post-project support to ensure new technology initiatives meet practical business needs. Assess impact of technical changes on end users and legal workflows; advocate for user-centric design and customization. Proactively identify potential areas of resistance among learners and develop targeted training interventions to address concerns.
Analyze Help Desk trend data and user feedback to identify pain points, targeting training and curriculum updates toward problem reduction.
Proactively promote IT Training services across all offices, building firm-wide awareness of available resources. Proactively prepare users for change by promoting pending projects and updates early in the development cycle.
Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients’ critical legal and business issues. Our global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals. These colleagues work together across a global office network that includes offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo and Washington, D.C.
We are a contemporary firm that can bring more than 150 years of legal and institutional history to bear on the challenges clients face in today’s 24/7 global business environment. Our collaborative approach gives our clients—which include many of the world’s most respected companies and institutions—ready access to leading corporate, litigation, transactional and regulatory lawyers whose knowledge and experience span industries and geographies.
With an international presence, we focus on a number of key industries, including private equity; asset management; life sciences and health care; investment banking; technology, media and telecommunications; and consumer and retail. Our ...clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and health care organizations, educational institutions, and individuals.
We have consistently been recognized for our leading practices in many areas, including private equity, M&A, finance, asset management, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.
Ropes & Gray is an equal opportunity employer.
