The Director of Information Governance is responsible for Locke Lord’s Intake-Conflicts and Records Departments and Programs. This is a strategic and tactical position. The Director is required to continually evolve and improve Locke Lord’s Information Governance Program and manage daily operations in both departments. This position must have excellent analytical skills and the ability to work in a fast-paced, demanding environment. The position is team-oriented; however, the candidate must also have the ability to work independently, with minimum supervision, and possess strong communication skills. This position carries a large amount of responsibility, and the candidate must illustrate an exceptional work ethic.
The Director of Information Governance is an essential part of the Firm’s Risk Mitigation program. As such, the Director works closely with the Office of General Counsel.
Duties & Responsibilities:
Responsible for the complete information lifecycle at Locke Lord for both administrative and client information and files.
Manage Intake-Conflicts and Records personnel located in multiple offices in a variety of different roles. Includes building a positive, productive work environment, and handling time-off requests, work schedules, performance coaching, and annual reviews.
Responsible for all components of the matter intake and conflicts process including but not limited to matter intake software, conflicts database, anti-money laundering (AML) and know-your-client (KYC) requirements, and closing of matters and clients when appropriate.
Partner with the Office of General Counsel to ensure all AML and KYC requirements are met.
Manage all components of records management at Locke Lord LLP for both client and administrative files.
Work with Office of General Counsel to set policies related to information governance and execute on procedures to follow set policies.
Function as the champion for all information governance efforts and policies within the organization. Continuously communicate using formal and informal mechanisms, including presentations, throughout the organization on records best practice and information governance policies and procedures.
Travel as necessary to conduct training programs and offer presentations to ensure thorough firm-wide communication regarding the Firm’s information governance programs.
Serve as business owner for all intake-conflicts and records software applications used at Locke Lord LLP.
Enforces enterprise records & data policies, standards, practices and processes according to industry best practices.
Accountable for the quality of work produced by the team.
Continually grows the Firm’s information governance program in accordance with industry best practices.
Provides guidance to the Conflict Analysts on best practices for processing conflict checks as well as reviewing potential issues. Provides guidance to Records professionals on best practices for records management.
Responsible for the execution of the Firm’s records retention/destruction program. Requires reviewing files in iManage and the Records Management System (RMS) and processing for destruction. Communication with partners, the Office of General Counsel, and other stakeholders is required to be successful.
Accountable for Locke Lord’s vendor vetting program.
Responsible for Locke Lord’s litigation hold and file transfer policies and procedures, and subpoena responses, working closely with the Office of General Counsel.
Maintain regular schedule for reviewing and closing clients and matters as appropriate.
Provide Chief of Practice Support with annual, quarterly, monthly, and weekly reports that demonstrate strategic and efficient management of assigned departments.
Partner with department managers, directors, and chiefs to ensure appropriate handling of administrative physical and digital files.
Create firm-wide information governance policy. Work throughout the organization to ensure policy compliance.
Responsible for ethical wall software application which includes working with Office of General Counsel on which walls should be configured and managing walls under the Office’s direction.
Responsible for records maintenance in advance of, during, and after office moves and renovations.
Other duties as assigned.
Education & Experience:
Bachelor’s Degree required; Master’s degree in related field preferred
7+ years’ experience in records management, information governance, and/or intake-conflicts
ICRM Certified Records Manager required
Expert in conflict clearance procedures and due diligence databases
Passion for information management and data quality
Excellent verbal and written communication skills
Ability to partner across departments within an organization
Experience with LegalKey, FileTrial, and Intapp Open software solutions preferred
Display meticulous attention to detail and follow through
Ability to gather and analyze data and work with figures
Solid judgement along with excellent decision making skills
Perform tasks with high degree of accuracy
Ability to work with very little direct instruction on every day job tasks
Display a high degree of maturity and professionalism at all times
Ability to manage decentralized and diverse staff
Demonstrate the ability to work effectively with all levels of the organization, approaching every interaction with professionalism and reason
Ability to work on confidential or sensitive matters with discretion and tact
Ability to instill confidence in partners and Firm leadership
Supervisory Responsibility – This role will have direct reports.
Position Type/Expected Work Hours – This is a full-time exempt position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Evening and weekend will be required as job duties demand.
Work Area Type:
Travel – Some travel will be required.
Must be able to routinely retrieve and distribute files, written documentation, office supplies, boxes and equipment weighing up to 40 lbs. and to retrieve/replace files/boxes from shelves of up to eight feet high.