Emmet is a law firm committed to a tradition of excellence. Founded in 1805, it is one of the oldest law firms in continuous existence in the United States. We have represented our largest institutional client for over 175 years.
The Systems Administrator is responsible for providing remote and on-site client support, maintenance, repair and oversight of their equipment and services.
The ideal candidate is prompt and reliable, has superior troubleshooting skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
Responsibilities:
Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism
Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization
Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components
Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc
Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s
Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.
Experience with Citrix / Azure environments
Able to work flexible shifts and be available for 24x7 off-hours coverage rotation (nights & weekends)
Technical Experience:
Basic working knowledge and understanding of:
Security related technologies (multifactor authentication, application control, encryption solutions, etc.)
Microsoft Windows version through Windows 11 Operating Systems for desktops & laptops
Microsoft Office versions through M365
O365 Migrations and Management
Wireless devices and networks
Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.)
Microsoft Exchange Server and Cloud mail services
MS Intune Experience
VMware
Implementation of Firewalls (is a plus)
Implementation of Switches (is a plus)
Meraki Wireless
Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
Backup-related technologies (hardware/software and cloud solutions)
Hard Drive Imaging
Knowledge of iManage products
Litera product suite
Benefits:
Competitive salary and benefits
Generous PTO plan
Outstanding working environment
35-hour workweek
We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by the law.
Hire is contingent upon the completion of a satisfactory background check.
Emmet, Marvin & Martin is a firm that focuses its commitment to both its clients and you! If interested, please submit a cover letter stating your interest in this position and a resume for our consideration.
Requirements:
Bachelor’s degree in an IT-related discipline or equivalent work experience
2-4 years full-time experience in a technical support role
Technical certification in a relevant technology discipline. (preferred)
Able to work in a fast-paced, high-pressure environment
Excellent oral and written communications skills
Excellent Customer Service skills
Able to interact effectively with all levels of internal and customer contacts
