Posted: 20-Jun-25
Location: Chicago, Illinois
Type: Full Time
Salary: $150,000.00 - $170,000.00
Categories:
Internal Number: R3425
We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
As part of Knowledge Management and Innovation, the Research Services Department serves the firm’s research and information retrieval needs by leveraging state-of-the-art research technologies to deliver valuable insight, information, and support. The Research Services Manager manages all aspects of research service delivery to 1,600+ Troutman Pepper Locke lawyers and staff, focused on the virtual management and mentoring of the firm's Research Services Team, working cooperatively through a centralized research request tracking platform.
Essential Duties and Responsibilities:
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Assure successful management of staffing and scheduling needs of the Research Services Team.
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Develop and administer performance expectations and standard workflow processes.
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Monitor and administer research request assignments received through Quest, our research request tracking system; supervise complex research assignments; provide resource and research strategy recommendations; perform quality control oversight of work product, ensuring consistency in responses and timeliness of service delivery.
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Identify opportunities for professional growth, facilitate skills development, and provide mentorship for Research Services team members.
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Generate and present regular reports on research activities, including metrics on service delivery and client satisfaction.
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Collaborate with Research Services management team to identify and implement best practices in legal research to enhance service delivery and efficiency.
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Work collaboratively with other teams in the Knowledge Management & Innovation Department in support of the department’s mission and goals.
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Effectively lead and communicate, delivering high-quality research solutions with exemplary customer service.
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Ensure that all research activities comply with firm policies, legal requirements, and industry best practices.
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Remain current on technological enhancements that contribute toward providing sophisticated research services; participate in testing, evaluating, and selecting new research tools and advise on the cancellation or reduction of existing tools; offer consistent training and updates to the team on new product developments and enhancements.
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Participate in professional associations, actively engage in professional programs and events and encourage participation by Research Services Team.
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Promote and uphold the highest professional and customer service standards.
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Maintain confidential information.
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Travel may be required; work occasionally may require after hours and weekend coverage to perform the essential duties of the position.
Knowledge, Skills and Abilities:
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Extensive knowledge of legal research tools, databases, and methodologies.
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Strong legal research skills, including proficiency in using legal research databases and tools.
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Knowledge and expertise with generative AI solutions, both general and legal research related.
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Excellent written and verbal communication skills.
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Proven leadership and team management skills.
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Strong analytical and problem-solving abilities.
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High level of integrity and professionalism.
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Strong attention to detail and commitment to accuracy.
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Proactive and resourceful in addressing challenges.
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Ability to work independently and collaboratively as part of a team.
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Strong interpersonal skills and the ability and commitment to work collaboratively with colleagues, clients, and stakeholders to achieve common goals and high-quality results, fostering a positive team environment within a large law firm environment.
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Positive approach to team collaboration and goodwill ambassador for the Knowledge Management and Innovation department when working with attorneys and other firm administrative departments.
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Substantive knowledge of the law and legal bibliography.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and legal research software.
Education and/or Experience:
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Masters degree in Library Science, Information Science, or any equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
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Minimum seven (7) years of experience in legal research.
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Minimum three (3) years in a leadership or management role.
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, education, training, and/or experience.
Hiring Salary Range:
$150,000.00 - $170,000.00