Neal, Gerber & Eisenberg LLP is a mid-size Chicago Loop law firm in search of an Applications Engineer for their IT Department.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Build and manage all desktop and laptop images. Build and modify packages and images for the newest desktop and laptop Operating Systems.
Package and deploy security and application updates, upgrades, and new applications to laptops and VDI desktops.
Build and maintain scripts developed in .NET, VBA, or batch files to deploy software packages and/or updates to PC environment.
Install, support and maintain different versions of desktop applications including Microsoft Office and Office related integrated applications and add ins.
Conduct license audits using SCCM, Intune, or other tools available.
Work with Integration Engineer and Desktop Engineer on support and development of the Firm’s front-end applications.
Train and support users and/or trainers on specialized software products for use in various Firm administrative and practice groups.
Manage Active Directory GPO’s related to the desktop for user and computer policies.
Author and maintain technical and user facing documentation necessary to install and support all Firm desktop applications
Under the supervision of the Application Development Manager, participate in development, planning and deployment of new technologies.
Work on special projects as assigned by Application Development Manager and Director of IT.
Make recommendations to Application Development Manager and Director of IT on procedural and technology changes that would improve existing workflow and/or utilization of the computer systems.
Provide level 3 technical support to help desk personnel on all Firm’s desktop software. Resolve escalated help desk tickets and effectively communicate with vendors to resolve issues when necessary.
Together with the Infrastructure Engineer, manage desktop pools within VMWare Horizon View
Due to the nature of this this position, on call and after-hours availability is necessary to perform this role.
QUALIFICATIONS:
Bachelor’s degree in Computer Science or similar and at least two years’ experience in Microsoft Windows Desktop Administration.
Must have 3+ years’ experience providing technical support in a professional services firm environment; law firm experience preferred.
Must have 3+ years’ experience with Microsoft System Center Configuration Manager (SCCM) or equivalent. Must have 2+ years’ experience with basic scripting .NET, VBA, and/or Powershell.
Experience with Azure AD and Intune is preferred.
Knowledge of legal specific desktop applications preferred.
Experience with document management and automation applications such as iManage and Litera Create is preferred.
Experience building agents for GenAI tools such as Copilot and ChatGPT is preferred.
Strong knowledge of Microsoft Office Suite and 3rd party add-on configuration and integration.
Experience with building and maintaining group policies.
Knowledge of basic networking technologies and topologies required.
Ability to express ideas clearly in both oral and written communication.
Ability to create and maintain technical documentation.
Ability to communicate efficiently with end users over the phone.
Ability to provide one on one training for the law firm specific applications.
Ability to organize and prioritize multiple projects effectively.
Available 35 hours per week, variable (M-F).
PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
The expected salary range for this position is $95,000 - $115,000 per year. Actual pay will be based on experience, education, job-related knowledge, market indicators and internal pay equity. At NGE cash compensation is a starting point and we offer an exceptional Total Rewards Package for our business professionals. To learn more about the NGE Experience, please visit: www. careers.nge.com.
Neal, Gerber & Eisenberg LLP was founded in 1986 by a group of lawyers of widely diverse backgrounds and personalities. Entrepreneurial and independent-minded as individuals, these lawyers were committed to a firm culture and style of practice that encouraged collaboration among colleagues at all levels. Each of the founders brought to the enterprise years of experience in and deep substantive knowledge of specialized areas of law, yet each favored practicing in ways that were broadly interdisciplinary, recognizing the fresh perspectives that approach could bring to every client matter.
